Refund policy

# Return & Refund Policy

Last updated: June 14, 2026

Thank you for shopping at Xau Apparel. We strive to provide high-quality products and ensure customer satisfaction with every purchase.

## Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

## Non-Returnable Items

The following items are not eligible for return:

- Used, washed, or worn items
- Products damaged due to misuse or improper handling
- Items returned without original packaging

## Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method used at checkout

Please note: Shipping fees are non-refundable.

## Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

To request an exchange, contact us at:

XauApparel@gmail.com

## Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

- Your order number
- Clear photos of the product and packaging

We will arrange a replacement at no additional cost.

## Return Shipping

- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- Xau Apparel is not responsible for lost or delayed return shipments

## Contact Information

For questions, return requests, or support, contact us at:

Email: XauApparel@gmail.com

## Policy Agreement

By making a purchase through Xau Apparel, you agree to this Return & Refund Policy.